If you make a donation, create a Tribute Page or Fundraising Event, either online or otherwise, we will request certain personally identifiable information about you (such as your name, address, telephone number, email address, and credit card information). This information enables us to process your donation and communicate with you about it. In addition, we may use such information to improve our marketing and promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services.
We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. However, in order to enhance our solicitation strategies and reduce our fundraising costs, we exchanges portions of our mailing list with select non-profit organizations. If you prefer not to have your personal information disclosed in this manner, please contact our Donor Services Department at firstname.lastname@example.org, call us at 212-763-5779, or write to us by postal mail sent to Doctors Without Borders, Attn: Donor Services, 333 7th Avenue, 2nd Floor, New York, NY 10001-5004.
MSF employs companies to assist us with such functions as hosting our donor information database, sending postal mail and e-mail, modeling our data, and processing online and mail donations and credit card payments. These companies have access to personal donor information as needed to perform their functions. MSF requires that these companies keep such information confidential. (See Security section below.)
Through our website or otherwise, you may decide to submit personally identifiable information (such as your name, postal address and email address) for purposes other than donating (such as receiving an email newsletter or further information as to a particular topic). We collect and store this information and use it for the purposes for which you submitted it. In addition, we may use such information to improve our marketing and promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services. We do not share this information with any third parties except those that assist us with certain functions, as described above.
If you sign up for any of our services which allow you to invite your friends to donate to us, we will not sell, share or rent your friends’ email addresses to anyone, nor use them for any purpose other than inviting them to donate to MSF at your request. If you upload a personal photograph in connection with your Tribute Page or Fundraising Event, we will not display or use this photograph for other purposes.
Social Networking Sites
Please be advised that we may disclose your personal information to the government or to third parties pursuant to law enforcement inquiries, court orders, subpoenas and similar requests, or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law or may expose us to liability.
When you send personal information to us by submitting an online form on our website, the information you transmit to us travels by high-grade encryption using the https protocol. We also require that the companies we work with to process your online donation payments use high-grade encryption and security protocols, and that all vendors processing check and credit card transactions received on our behalf meet all industry standards, certify their compliance with the Payment Card Industry Data Security Standard (PCI DSS), and are audited to meet with the Statement on Auditing Standard 70 (SAS 70). The personal information that you provide is stored in a secure location and accessible only by designated employees trained in the proper handling of customer information. We employ industry standard techniques such as firewalls, encryption, intrusion detection, and site monitoring to protect your personally identifiable information from unauthorized access by users inside and outside the organization. You should be aware, however, that "perfect security" does not exist on the Internet; third parties may unlawfully intercept or access transmissions or private communications.
MSF does not collect any personally identifying information from you when you visit our website unless you choose to provide such information to us.
You can browse the MSF website without telling us who you are or revealing any information about yourself. The information we gather during normal browsing comes from two sources: standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the site that referred you to us, the files you downloaded, the pages you visited, and the dates/times of those visits.
Additionally, if you have come into our website from one of our newsletters or from a site that has requested a link to us, we will ask your browser to accept a cookie that carries a general marketing source code with you as you browse through our website, in order to help us match referring sites to donations made. This cookie does not capture or hold any personally identifying information about you, and is deleted when you end your session by leaving our site or closing your browser.
Cookies and Other Technologies
This site contains links to other sites. Unless we expressly state otherwise, MSF makes no representations whatsoever concerning the content of those sites. The fact that MSF has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its providers. There are risks associated with using any information, software, or products found on the Internet, and MSF cautions you to make sure that you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Note to Parents and Children
MSF welcomes children to learn more about our organization and about the humanitarian and medical issues presented on our website, and we are particularly respectful of the privacy of our young users. We encourage parents to monitor their children's use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this site or any other without permission. We will never attempt to extract unnecessary information from our users, regardless of age. Consistent with the Children's Online Privacy Protection Act of 1998 ("COPPA"), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with such information without consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that a child under 13 has provided such information to us, he or she should contact us at email@example.com.
Updating Your Information
We work to process and maintain accurately the information that you share with us. If you have donated to us and would like to correct or update your personal data or to adjust your mail preferences, you can do so by using this form, calling us at 888-392-0392, or by sending us the update via postal mail sent to Doctors Without Borders, P.O. Box 5030, Hagerstown, MD 21741-5030.
Questions or Suggestions