Privacy Policy

Médecins Sans Frontières USA, Inc., commonly known as and doing business as “Doctors Without Borders” (“MSF”), is strongly committed to protecting the privacy of our donors, website visitors and other individuals who communicate with MSF. We wish to help you better understand the information we gather, how we handle it, whether we disclose it to anyone, and your options regarding our use of, and your ability to correct, this information. The following Privacy Policy applies when you make a donation to MSF, either online or otherwise, as well as when you visit our website, or otherwise share your personal information with MSF as discussed below. By visiting our website, you are accepting this Privacy Policy. We will also provide hard copies of our Privacy Policy upon request.

Donor Information

If you make a donation, create a Tribute Page or Fundraising Event, either online or otherwise, we will request certain personally identifiable information about you (such as your name, address, telephone number, email address, and credit card information). This information enables us to process your donation and communicate with you about it. In addition, we may use such information to improve our marketing and promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services.

We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. However, in order to enhance our solicitation strategies and reduce our fundraising costs, we exchanges portions of our mailing list with select non-profit organizations. If you prefer not to have your personal information disclosed in this manner, please contact our Donor Services Department at, call us at 212-763-5779, or write to us by postal mail sent to Doctors Without Borders, Attn: Donor Services, 333 7th Avenue, 2nd Floor, New York, NY 10001-5004.

MSF employs companies to assist us with such functions as hosting our donor information database, sending postal mail and e-mail, modeling our data, and processing online and mail donations and credit card payments. These companies have access to personal donor information as needed to perform their functions. MSF requires that these companies keep such information confidential. (See Security section below.)

Other Information

Through our website or otherwise, you may decide to submit personally identifiable information (such as your name, postal address and email address) for purposes other than donating (such as receiving an email newsletter or further information as to a particular topic). We collect and store this information and use it for the purposes for which you submitted it. In addition, we may use such information to improve our marketing and promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services. We do not share this information with any third parties except those that assist us with certain functions, as described above.

If you sign up for any of our services which allow you to invite your friends to donate to us, we will not sell, share or rent your friends’ email addresses to anyone, nor use them for any purpose other than inviting them to donate to MSF at your request. If you upload a personal photograph in connection with your Tribute Page or Fundraising Event, we will not display or use this photograph for other purposes.

Social Networking Sites

MSF operates and maintains social networking pages and venues on websites such as Facebook, Twitter, Google,Tumblr, Youtube. MSF may, from time to time, import comments and posts from these third-party websites to our website. If you post to any of MSF’s social networking pages on third-party websites, you are providing information to the public and do so at your own risk. Further, MSF may import these postings to MSF’s website without further notice or compensation to you. Please visit the privacy policies and terms of use of any third party websites before posting to MSF’s pages there.

Other Disclosures

Please be advised that we may disclose your personal information to the government or to third parties pursuant to law enforcement inquiries, court orders, subpoenas and similar requests, or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law or may expose us to liability.


When you send personal information to us by submitting an online form on our website, the information you transmit to us travels by high-grade encryption using the https protocol. We also require that the companies we work with to process your online donation payments use high-grade encryption and security protocols, and that all vendors processing check and credit card transactions received on our behalf meet all industry standards, certify their compliance with the Payment Card Industry Data Security Standard (PCI DSS), and are audited to meet with the Statement on Auditing Standard 70 (SAS 70). The personal information that you provide is stored in a secure location and accessible only by designated employees trained in the proper handling of customer information. We employ industry standard techniques such as firewalls, encryption, intrusion detection, and site monitoring to protect your personally identifiable information from unauthorized access by users inside and outside the organization. You should be aware, however, that "perfect security" does not exist on the Internet; third parties may unlawfully intercept or access transmissions or private communications.

Normal Browsing

MSF does not collect any personally identifying information from you when you visit our website unless you choose to provide such information to us.

You can browse the MSF website without telling us who you are or revealing any information about yourself. The information we gather during normal browsing comes from two sources: standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the site that referred you to us, the files you downloaded, the pages you visited, and the dates/times of those visits.

Additionally, if you have come into our website from one of our newsletters or from a site that has requested a link to us, we will ask your browser to accept a cookie that carries a general marketing source code with you as you browse through our website, in order to help us match referring sites to donations made. This cookie does not capture or hold any personally identifying information about you, and is deleted when you end your session by leaving our site or closing your browser.

Cookies and Other Technologies

When you visit our website, we might store some information on your computer in the form of a “cookie” (i.e. a small piece of text that stores information on your browser in your computer’s hard drive) or similar file. We use conversion tracking cookies as part of campaigns in order to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and functionality of our site. Similarly, we also use cookies for ”retargeting” in our internet advertising campaigns so that third party vendors, including Google, can show you advertising about MSF as you browse the internet. Retargeting is a marketing tool that identifies you as a previous visitor to the MSF website and targets you for specific outreach messages, encouraging you to revisit our website or consider donating. The cookies will only be used to obtain non-personal information (you will be anonymous). If you prefer, you can usually set your browser to refuse cookies, or to notify you when you receive a new cookie. You can also opt out of receiving cookies on the MSF website for Google advertising by visiting the Google advertising opt-out page ( Our website also may use other technologies to track the specific pages viewed by visitors on the website or to target specific content that might be of interest to you. These technologies help us to understand how visitors use our website. [However, you will have the option to opt out (or opt on if applicable law requires) of receiving such targeted content on those pages of our website where this technology is used.]

External Links

This site contains links to other sites. Unless we expressly state otherwise, MSF makes no representations whatsoever concerning the content of those sites. The fact that MSF has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its providers. There are risks associated with using any information, software, or products found on the Internet, and MSF cautions you to make sure that you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Please be aware that MSF is not responsible for the privacy practices of other sites. We encourage you to learn about the privacy practices of those other sites. Our Privacy Policy applies to all web pages under our domain, and not to any web pages not under our domain, regardless of any hyperlinks from a web page under our domain to a web page not under our domain.

Note to Parents and Children

MSF welcomes children to learn more about our organization and about the humanitarian and medical issues presented on our website, and we are particularly respectful of the privacy of our young users. We encourage parents to monitor their children's use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this site or any other without permission. We will never attempt to extract unnecessary information from our users, regardless of age. Consistent with the Children's Online Privacy Protection Act of 1998 ("COPPA"), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with such information without consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that a child under 13 has provided such information to us, he or she should contact us at

Updating Your Information

We work to process and maintain accurately the information that you share with us. If you have donated to us and would like to correct or update your personal data or to adjust your mail preferences, you can do so by using this form, calling us at 888-392-0392, or by sending us the update via postal mail sent to Doctors Without Borders, P.O. Box 5030, Hagerstown, MD 21741-5030.

Changes to this Privacy Policy

We may, from time to time, make changes to our Privacy Policy, based on your comments and our need to reflect accurately our data collection and disclosure practices. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our website.

Questions or Suggestions

It is important to us at MSF to hear what our site visitors and donors have to say about our services or our policies. If you have any questions, concerns, or complaints about this Privacy Policy, or want to let us know what you think about our products and services, please send an email to, call us at 212-763-5779 or write to us by postal mail sent to Doctors Without Borders, Attn: Donor Services, 333 7th Avenue, 2nd Floor, New York, NY 10001-5004

Governing Law

You agree that your use of this Privacy Policy and any disputes relating thereto shall be governed in all respects by the laws of the State of New York. Any dispute relating to this Privacy Policy shall be resolved solely in the state or federal courts located in Manhattan, New York.

This Privacy Policy was last updated on December 2, 2012.